Consumer Law

Consumer law is a branch of law that regulates the problems that individuals encounter as consumers and provides solutions to these problems. Consumer law, which aims to prevent violations of rights that consumers encounter when purchasing goods and services, covers issues such as consumer contracts, defective goods, right of withdrawal, advertising and warranty. The purpose of consumer law is to protect consumers against unfair practices, ensure market order and defend the rights of consumers.

In Turkish law, consumer rights are protected by the Consumer Protection Law No. 6502 and other relevant legal regulations. This law aims to protect consumers from any negative situations they may encounter in the purchase and sale of goods and services. Consumer rights are very important in ensuring that the consumer’s grievances are redressed against unfair conditions in contracts made with sellers and providers.

Consumer law establishes the balance between the rights of the consumer and the obligations of sellers, providers and manufacturers. Problems such as the sale of defective goods, the right of withdrawal, installment sales, misleading statements in advertisements, warranty and compensation rights are frequently encountered situations in this area.

Basic Topics Covered in Consumer Law:

1. Consumer Contracts: – The legal validity of contracts made between the consumer and the seller or provider, the terms of the contract must be arranged in a way that will not victimize the consumer. Consumer contracts are audited and unfair terms are removed.
2. Defective Goods and Services: – If the goods or services purchased by the consumer are defective, the consumer has the right to request that the goods be replaced, repaired or the price be refunded. Rights related to defective goods or services are protected by consumer law.
3. Right of Withdrawal: – The consumer has the right to return the product or service purchased within certain periods (usually within 14 days) without giving any reason. This right is especially valid in distance contracts (such as online shopping).
4. Installment Sales: – The payment and debt relations that consumers encounter when purchasing goods or services in installments provide rights and obligations to the consumer in this process. In addition, in installment sales, the interest rate and other additional fees can also be controlled in favor of the consumer.
5. Warranty and Seller Obligations: – Sellers are obliged to provide a warranty when offering goods or services for sale. In case of defective products within the warranty period, the consumer may request repair, replacement or refund.
6. Consumer Cases and Consumer Courts: – There are specially established consumer courts that consumers can apply to when their rights are violated. Consumer courts ensure that consumer grievances are resolved quickly.
7. Advertising and Sales Methods: – The protection of consumers against misleading and deceptive advertisements and the obligation of sellers to provide accurate information in their advertisements are within the scope of consumer law. Consumers can defend their rights against misleading advertisements.
8. Distance Sales: – In the purchases made by consumers via internet and telephone, product delivery and payment processes are subject to special regulations. The consumer has the right of withdrawal in distance sales and the conscious use of these rights is ensured.
9. Consumer Credit and Financial Services: – Rules governing the rights of consumers regarding credit use, payment plans and financial products constitute an important part of consumer law. This includes interest rates, credit agreements and early payment rights.
10. Unfair Terms in Contracts: – Unfair and one-sided contract provisions that may cause the consumer to suffer may be legally rendered invalid. Legal assistance may be sought to remove unfair terms that are detrimental to the consumer.

As Aykut Law Firm, we offer the following services within the scope of consumer law:

• Legal Consultancy in Cases of Defective Goods and Services: – In cases where the purchased goods or services are defective, we defend the rights of the consumer and assist in requests such as replacement, repair or refund of the goods.
• Legal Consultancy in Cases of Defective Goods and Services: – In cases where the purchased goods or services are defective, we defend the rights of the consumer and assist in requests such as replacement, repair or refund of the goods.
• Right of Withdrawal and Return Procedures: – We provide legal support to consumers in the process of returning the products they purchased by exercising their right of withdrawal. We defend the rights of consumers in distance sales in the most effective way.
• Legal Support Regarding Warranty and Seller Obligations: – We defend the rights of the consumer regarding the goods or services under warranty. For defective products, replacement or return is requested under warranty.
• Legal Objections Against Advertising and Sales Methods: – We defend the rights of consumers against misleading advertising and sales techniques. We file complaints and compensation claims regarding misleading sales methods.
• Applications to Consumer Courts and Lawsuits: – We defend our clients’ rights in consumer courts in the fastest way possible. In cases such as defective goods and breach of contract, we provide professional legal support to file a lawsuit and prevent loss of rights.
• Legal Assistance in Installment Sales and Credits: – We protect the rights of consumers in legal regulations such as payment plans, maturity differences and credit agreements in installment sales. We detect unfair conditions in credit agreements and ensure their cancellation.

As Aykut Law Firm, we provide legal consultancy and litigation support to our clients regarding consumer rights in accordance with the Consumer Protection Law No. 6502. We are here to defend your rights in the best way possible against any unfair situation you encounter as a consumer.